We're here to help

Real people in Sydney. We usually reply within one business day.

Email us

support@runlist.com.au
Bugs, billing, feature ideas — all welcome.

User guide

Step-by-step help for scanning, routes, photos and your account.
Open the guide →

Common questions

I forgot my password

On the sign-in page, tap Forgot your password? and we'll email you a link to set a new one. It arrives in a minute or two. No email? Check junk, then write to support@runlist.com.au.

The scanner got an address wrong

Tap the stop to edit it. If Google can't match the address, RunList shows an amber Check this address note under it. Tap Use this to take Google's version.

Google Maps took me to the wrong place

Open the stop, fix the address, and save. RunList re-pins it. Navigation always uses the saved pin.

How do I delete my account?

In the app, tap the account icon → Delete account. Your account, stops and photos are removed for good, and any subscription is cancelled. You can also email us to ask.

Text is too big or too small

Use the account icon → Text size instead of your browser's zoom. The layout stays tidy that way.